The experts at Digital Marketing Article conducted in-depth, unbiased research to identify the best CRM marketing software solutions available in 2025. Rest assured, there are no sponsored picks or preferential treatment here—just objective analysis. With businesses of all sizes increasingly relying on Customer Relationship Management (CRM) tools to streamline operations, enhance customer engagement, and drive efficiency, selecting the right software has never been more crucial.
Our methodology focused on CRM solutions that not only excel in marketing automation but also integrate seamlessly with other business processes. Each service reviewed in this list boasts a Capterra rating of 4.5 or higher, ensuring top-tier performance and user satisfaction. We evaluated these platforms based on key features, ease of use, integration capabilities, scalability, pricing, and extensive user feedback.
1. FluentCRM
Capterra Rating: 4.8/5
Pricing starting from $90/yr
FluentCRM is a highly-rated CRM marketing software specifically designed for WordPress, making it an excellent choice for WooCommerce businesses. This self-hosted email marketing automation plugin allows you to manage customer data, run campaigns, and track customer interactions—all within your WordPress dashboard. FluentCRM’s simplicity and speed set it apart from many other platforms, as it doesn’t rely on external services, ensuring smooth and efficient performance.
Key Features:
- Segmentation: Group customers based on behavior and characteristics for targeted email marketing.
- Email Campaigns: Create and manage campaigns for new and returning customers, boosting engagement and sales.
- 360-Degree Contact View: Gain a complete view of your customers, including purchase history and store interactions.
The free version of FluentCRM is packed with features, though some advanced options like dynamic segmentation and email sequencing are reserved for premium users.
Capterra’s Reviews
Pros:
- Users appreciate how easy FluentCRM is to integrate with WordPress, offering a seamless experience for managing customer relationships directly from their dashboard.
- The plugin’s API and customization options provide flexibility, making it quick and powerful for those who need specific marketing automation tools.
- The customer support team is highly responsive, ensuring a smooth experience even when complex situations arise.
Cons:
- Some users report occasional issues with document generation and error messages, which can make troubleshooting difficult.
- A few technical bugs can emerge, but the support team is proactive in addressing and resolving these problems.
User’s Overall Experience:
FluentCRM provides an excellent user experience, praised for its intuitive interface and ease of integration with WordPress. Businesses benefit from its email marketing automation and customer segmentation features, although some advanced functions require upgrading to the premium version. Users appreciate the attentive and responsive customer support, which helps address any technical difficulties quickly. Overall, FluentCRM is a reliable and powerful option for businesses seeking streamlined CRM marketing software to manage customer relationships and improve marketing efforts.
2. Omnisend
Capterra Rating: 4.7/5
Pricing starting from $16/mo
Omnisend is a comprehensive CRM marketing software built for eCommerce businesses, seamlessly integrating with WooCommerce to manage email marketing and customer relationships. Designed specifically for online retailers, Omnisend offers industry-focused templates and automation workflows that make running targeted email and SMS campaigns effortless. With its drag-and-drop editor, creating customized emails that drive conversions has never been easier.
Key Features:
- Unlimited Audience Segmentation: Create detailed customer segments for more personalized marketing.
- Email & SMS Automation: Automate email and SMS marketing to keep customers engaged with minimal manual effort.
- One-Click Integration: Quickly set up Omnisend with your WooCommerce store in just minutes.
Omnisend’s standout feature is its ability to handle both email and SMS marketing, giving businesses a multi-channel approach to customer engagement.
Capterra’s Reviews
Pros:
- Users love the product picker for quickly adding items to campaigns and the customizable templates that give emails a professional and polished look.
- The platform’s ease of use, particularly the drag-and-drop editor, makes it simple for users to create and automate email campaigns without any technical expertise.
- Excellent customer service and clear performance tracking are often highlighted as major advantages.
Cons:
- Some users have expressed frustration over fluctuating monthly fees, which can be unpredictable.
- There are limitations in managing multiple shops under one platform, which may be inconvenient for businesses with multiple stores.
- Designers may find the template system restrictive when creating fully customized emails.
User’s Overall Experience:
Omnisend is well-regarded for its user-friendly design, allowing even non-technical users to build and automate marketing campaigns with ease. Businesses benefit from its robust segmentation and multi-channel capabilities, though some find the pricing structure and limitations around multiple stores challenging. Despite these issues, Omnisend remains a top choice for eCommerce businesses looking to streamline their marketing and boost customer engagement through powerful CRM marketing software.
3. Creatio CRM
Capterra Rating: 4.7/5
Pricing strating from:
Creatio CRM is a unique CRM marketing software that combines robust customer relationship management with Business Process Management (BPM) capabilities, making it an ideal choice for businesses aiming to automate complex workflows and enhance customer interactions. Its low-code platform allows users to design and customize applications without extensive coding knowledge, offering flexibility for businesses of all sizes. With Creatio, teams can manage marketing, sales, and service operations all within a single platform, improving efficiency and streamlining operations.
Key Features:
- Low-Code Platform: Customize workflows and applications with minimal technical effort.
- Business Process Management: Automate complex processes to boost productivity and eliminate manual tasks.
- 360-Degree Customer View: Access a comprehensive overview of customer interactions across multiple channels.
- AI-Powered Recommendations: Leverage AI to deliver personalized insights and improve decision-making.
Creatio CRM stands out for its flexibility and comprehensive features, making it a powerful tool for businesses looking to align CRM with operational workflows.
Capterra’s Reviews
Pros:
- Users love the ease of customization with Creatio’s low-code tools, which allow them to tailor solutions without relying on technical resources.
- Having marketing, sales, and service integrated into one platform significantly enhances productivity and reduces the need for multiple systems.
- The customer service team receives praise for their responsiveness and willingness to assist, even going beyond expectations.
Cons:
- Some users find the reporting and printable features less intuitive compared to other parts of the platform.
- Heavy users may experience occasional performance issues, and upgrading from older versions may introduce some bugs.
- Careful planning is required when implementing changes, as rolling back updates can be challenging.
User’s Overall Experience:
Overall, Creatio CRM offers a powerful combination of CRM and BPM features, making it a highly flexible and scalable solution. While some technical hurdles and performance issues may arise, users appreciate the platform’s ease of use, customization capabilities, and ability to manage complex business processes. For businesses looking to streamline operations and improve customer engagement through a versatile CRM marketing software, Creatio CRM is a strong contender.
4. Jetpack CRM
Capterra Rating: 4.7/5
Pricing starting from $24/mo
Jetpack CRM (previously known as Zero BS CRM) is a streamlined, easy-to-use customer relationship management solution specifically designed for small to medium-sized businesses. It integrates effortlessly with WooCommerce, enabling businesses to collect and manage customer data directly from their WordPress site. This simplicity makes it ideal for businesses looking for a CRM that delivers core functions without unnecessary complexity or bloat.
Key Features:
- Comprehensive Contact Management: Manage customer data efficiently from one central location, streamlining communication and follow-up efforts.
- Email Marketing Integration: Built-in tools for creating and sending personalized email campaigns, helping businesses engage with customers on a deeper level.
- Optional Paid Extensions: Advanced functionality such as invoicing, PayPal integration, and marketing tools can be added as your business scales, offering flexibility to suit evolving needs.
Jetpack CRM’s core features provide a solid foundation, though the lack of some advanced tools in the free version may require investing in additional extensions for more robust business requirements.
Capterra’s Reviews
Pros:
- Users highlight the ease of integrating Jetpack CRM with their existing WordPress setup, especially appreciating its seamless handling of multiple sites and customer data management.
- Many business owners find the free version to be highly beneficial, offering vital functions such as contact management and visitor insights, helping them make more informed decisions.
- The tool’s modular approach allows users to expand capabilities based on their needs, offering a degree of flexibility that many CRMs don’t provide.
Cons:
- Some users find that the need for additional paid extensions to unlock full functionality can become expensive, especially for small businesses with limited budgets.
- There have been reports of occasional compatibility issues with other WordPress plugins, which require troubleshooting or adjusting configurations.
- Due to its extensive feature set, some users experience a learning curve, particularly when locating specific functionalities.
User’s Overall Experience:
In general, users find Jetpack CRM to be an effective solution for businesses seeking a simple yet expandable CRM. While some may need time to get accustomed to the full range of features, the flexibility to add extensions makes it suitable for companies at various growth stages. Despite minor compatibility and cost concerns, Jetpack CRM is viewed as a reliable and frequently updated platform for managing customer relationships and enhancing engagement through WordPress.
5. Monday.com CRM
Capterra Rating: 4.6/5
Pricing starting from $9
Monday.com, originally a project management tool, has evolved into a highly flexible CRM marketing software. Known for its visual interface and customization capabilities, Monday.com CRM helps businesses manage customer interactions and sales workflows while enhancing team collaboration. It’s particularly useful for teams that rely on visual project tracking and need to adapt workflows to specific business needs.
Key Features:
- Visual Dashboard: Track projects, sales processes, and customer data through an easy-to-use, customizable interface.
- Collaboration Tools: Improve team coordination with shared boards, real-time updates, and integrated communication tools.
- Third-Party Integrations: Connect with popular tools like Slack, Google Workspace, and Microsoft Teams to enhance productivity.
Monday.com’s CRM solution is ideal for teams that value flexibility, visual management, and efficient collaboration.
Capterra’s Reviews
Pros:
- Users enjoy the platform’s vibrant and customizable visual interface, which helps in organizing and tracking projects efficiently.
- Automations and customizable workflows allow teams to automate routine tasks and streamline processes, making collaboration across tasks seamless.
- Monday.com is praised for being easy to use, with a minimal learning curve and excellent customization options for unique business needs.
Cons:
- Some users find the layout confusing, especially when tracking detailed workflows, making it harder to follow task progress.
- Customization in reporting lacks flexibility, with some metrics or fields not available for inclusion in reports.
- The “info boxes” feature is considered limited by users who feel that text formatting and viewing options are not adequate for their needs.
User’s Overall Experience:
Monday.com CRM is widely appreciated for its flexibility and ease of use, especially for teams that rely on visual project tracking and collaboration. The platform’s ability to import complex project data and turn it into customizable boards is a standout feature. However, some users find the templates too complicated and the reporting features lacking in flexibility. Despite these drawbacks, Monday.com remains a powerful and adaptable CRM marketing software that supports businesses in managing both sales processes and team collaboration.
6. ClickUp
Capterra Rating: 4.6/5
Pricing starting from $10/mo
ClickUp is a highly flexible and customizable CRM marketing software designed to help marketing teams streamline project management and enhance productivity. With its centralized workspace, ClickUp enables teams to manage multiple projects, track progress, and hit deadlines more efficiently. Offering a variety of view options—such as List, Board, Calendar, and Gantt—ClickUp provides the versatility needed for different team preferences and project workflows.
Key Features:
- ClickUp Dashboards: Create visual dashboards to monitor key performance indicators (KPIs) such as deal sizes, customer lifetime value, and team productivity.
- Custom Statuses and Fields: Tailor sales stages, track hot leads, and manage customer data with custom fields specific to your team’s workflow.
- Formula Fields: Automate calculations for things like new product orders and lead scoring, improving overall efficiency.
- Proofing and Annotations: Collaborate more effectively with clients by sharing marketing documents and receiving real-time feedback.
- Custom Marketing Templates: Choose from a variety of templates to streamline marketing campaign management, content planning, and project tracking.
- Workflow Automation: Automatically assign tasks, update project statuses, and apply templates to minimize manual effort and focus on high-value activities.
Although ClickUp offers a rich set of features, it can have a learning curve, especially for users new to project management platforms. Additionally, while the free version provides a solid foundation, larger teams may need to upgrade to access more advanced capabilities.
Capterra’s Reviews
Pros:
- Many users appreciate ClickUp’s flexibility and how it helps them manage complex projects with ease, making it a go-to solution for small and mid-sized teams.
- The customizable properties, dashboards, and integrations with external tools like APIs allow teams to adapt the platform to their specific needs.
- Its user-friendly interface, combined with modular design, provides a highly interactive experience, making task management and workflow organization smoother.
Cons:
- Some users have reported performance issues, such as delays when adding new tasks or tickets, which can occasionally cause disruptions.
- The platform’s notification system could be improved, as some users report missing important updates or comments in their tasks.
- The interface design, especially in terms of color and font choices, is not universally appreciated—some users find it difficult to read or navigate, particularly in dark mode.
User’s Overall Experience:
Users find ClickUp to be an exceptional tool for managing projects in agile environments, with its intuitive UI and modular structure earning praise. It’s especially valued by marketing teams for its ability to keep everything organized and integrate easily with other tools. However, some users mention that the notification system needs refinement and that occasional performance issues can disrupt workflow. Despite these minor concerns, ClickUp remains a powerful solution for marketing teams looking to manage projects efficiently and enhance collaboration across departments.
7. HubSpot CRM
Capterra Rating: 4.5/5
Pricing starting from $800/yr
HubSpot CRM is a versatile, feature-packed CRM marketing software designed to provide businesses with a comprehensive platform for managing customer relationships, automating marketing processes, and streamlining sales operations. Known for its seamless integration with WooCommerce, HubSpot CRM allows businesses to efficiently manage customer interactions, track sales funnels, and enhance overall marketing efforts. The platform’s user-friendly interface makes it accessible to both small and large businesses alike, while its advanced capabilities offer the scalability required for growing companies.
Key Features:
- Customer Support Management: HubSpot CRM enables businesses to efficiently handle customer queries, support tickets, and email communications, while also maintaining a self-service knowledge base.
- Email Automation: With the platform’s advanced automation tools, businesses can send personalized, targeted email campaigns and create workflows that help nurture leads and drive conversions.
- Sales Pipeline Management: Track and manage your sales process from lead generation to deal closure, with in-depth insights into potential growth opportunities.
Though HubSpot CRM is incredibly feature-rich, some users may find the vast array of tools overwhelming, particularly if they are new to CRM systems. Additionally, while the free version provides plenty of value, premium features may require upgrading to paid plans, which can increase costs.
Capterra’s Reviews
Pros:
- HubSpot CRM is praised for its intuitive design, allowing businesses to easily manage customer interactions, streamline workflows, and automate marketing efforts with minimal effort.
- Many users appreciate the platform’s extensive training resources, including HubSpot Academy, which offers detailed guides on how to customize and optimize the CRM for specific business needs.
- The system’s robust data reporting capabilities provide businesses with valuable insights, making it easier to close deals and convert leads into paying customers.
Cons:
- Some users find the premium pricing of HubSpot CRM to be a drawback, especially for smaller businesses or individuals who are not ready to invest in more advanced features.
- The platform’s wide array of features can be difficult for new users to navigate, and some workflows may feel overly complex for businesses just getting started.
- A few users have experienced issues with UTM tracking parameters being stripped from pageviews, which can affect marketing attribution.
User’s Overall Experience:
Overall, HubSpot CRM receives high marks for its ability to integrate seamlessly with other business systems and deliver actionable data that empowers sales teams to convert leads more effectively. The comprehensive set of tools, combined with top-notch customer support, makes it an attractive choice for companies looking to streamline operations and improve customer relationships. However, for some users, the cost of premium features can be a hurdle, particularly for businesses new to CRM software. Nonetheless, HubSpot’s rich functionality and ease of use make it a powerful tool for businesses looking to grow and scale their marketing and sales efforts.
8. Salesforce
Capterra Rating: 4.5/5
Pricing starting from $25/mo
Salesforce CRM, particularly its Salesforce Lightning version, is a comprehensive CRM marketing software designed for medium-sized businesses but can also serve startups aiming for rapid growth. With a wide range of features, Salesforce CRM helps businesses close more deals, enhance customer retention, and streamline business operations. While the extensive toolset might feel overwhelming at first, it proves indispensable as companies scale and require more advanced solutions to meet their growing needs.
Key Features:
- AI-Driven Analytics: Leverage AI-powered analytics to forecast sales trends, optimize business performance, and make data-driven decisions.
- Customizable Dashboards: Tailor dashboards to show the most relevant data, ensuring that your team focuses on key performance metrics.
- Lead Management: Track, nurture, and convert leads efficiently, guiding them through your sales pipeline seamlessly.
- Integration Capabilities: Easily connect with third-party tools and applications to enhance functionality and improve workflows.
While Salesforce CRM is known for its powerful features, it can come with a learning curve for new users, particularly when navigating advanced options like AI-driven analytics and integrations. However, once mastered, it becomes a valuable asset for marketing and sales teams alike.
Capterra’s Reviews
Pros:
- Users appreciate the flexibility of Salesforce CRM, especially its ability to automate tasks such as logging shipments and scheduling workflows.
- Its mapping capabilities and smart software integration help drive marketing success, particularly for visualizing data like customer locations and lead clusters.
- The platform offers strong usability and delivers excellent output for sales-related tasks.
Cons:
- Some users find the tool difficult to learn initially, especially features like mapping integrations and custom reporting.
- The recent acquisition of Map Anything by Salesforce has raised questions about potential changes in pricing or product features.
- The tool can be complex for new users, requiring some time and effort to fully understand its capabilities.
User’s Overall Experience:
Overall, Salesforce CRM is a powerful tool for lead generation and marketing activities. Its advanced features, such as color coding and data visualization layers, help teams effectively cluster leads and improve targeting. However, the initial setup and development costs may be higher than expected, and users note that the mobile version needs improvement to match the desktop functionality. Despite these challenges, Salesforce’s extensive capabilities make it a top choice for businesses looking to optimize their marketing efforts and boost sales performance.
9. Streak
Capterra Rating: 4.5/5
Pricing starting from $49/mo
Streak is a CRM marketing software that seamlessly integrates with Google Workspace, making it an ideal solution for businesses that rely heavily on Gmail and other Google tools. It allows users to manage customer relationships, track interactions, and organize their workflow—all within their email platform. Streak’s integration with Google applications, such as Calendar, Drive, and Sheets, means users can centralize their CRM management without switching between platforms, making it a streamlined and efficient solution.
Key Features:
- Gmail Integration: Manage all customer interactions directly within Gmail, minimizing the need to switch between platforms.
- Pipeline Management: Use customizable pipelines to track deals and customer progress through various stages.
- Collaboration Tools: Share emails, notes, and tasks with team members to ensure smooth communication and project management.
Streak is particularly useful for small teams or businesses looking for a simple, Gmail-based CRM that can scale with their needs.
Capterra’s Reviews
Pros:
- Users appreciate Streak’s seamless Gmail integration, making it easy to manage customer interactions without leaving their email inbox.
- The ability to organize emails and client data within Gmail is often highlighted, particularly for teams focused on outreach and follow-up.
- Streak’s real-time email tracking, including features like the “eye icon” that shows when an email has been opened, is a standout feature for many users.
Cons:
- Some users report issues with email domains being flagged as spam more frequently when using Streak, which can be a drawback for teams relying on email marketing.
- Occasional syncing problems between Streak and Gmail require users to re-link their accounts, which can disrupt workflow.
- Mail Merge, the tool for email drip campaigns, lacks advanced formatting options, which can limit the quality of mass emails.
User’s Overall Experience:
Streak is well-suited for users who want to manage CRM tasks directly within Gmail. Its simple setup and integration with Google Workspace make it highly convenient, especially for small businesses or teams just starting with CRM tools. However, limitations with email campaign formatting and occasional syncing issues may pose challenges for more complex needs. Overall, Streak remains a highly accessible and adaptable CRM marketing software that offers a strong balance of simplicity and functionality.
10. Freshsales CRM
Capterra Rating: 4.5/5
Pricing starting from $11
Freshsales CRM, part of the Freshworks suite, is a highly efficient CRM marketing software designed to help businesses streamline their sales processes and improve customer relationships. With its user-friendly interface and advanced automation features, Freshsales enables sales teams to manage leads, track customer interactions, and close deals more effectively. It’s particularly suitable for businesses aiming to optimize their sales pipelines and enhance engagement with customers.
Key Features:
- AI-Powered Lead Scoring: Automatically rank leads based on engagement, helping sales teams focus on the highest potential opportunities.
- Visual Sales Pipeline: Easily track the status of deals with a drag-and-drop pipeline, providing a clear overview of sales progress.
- Built-in Communication Tools: Manage email, phone, and chat communications directly from the CRM, improving efficiency.
- Freshworks Integration: Seamlessly integrates with other Freshworks products, creating a unified business management experience.
Freshsales CRM is a great choice for teams looking to automate their sales processes and manage customer interactions in one place, making it highly adaptable for businesses of all sizes.
Capterra’s Reviews
Pros:
- Users appreciate the easy-to-use interface and the way Freshsales helps them track sales activities and automate sequences, allowing for more productive workflows.
- The CRM’s integration with calendars and other Freshworks tools is seamless, making it easier for teams to stay organized and on top of their tasks.
- Freshsales is praised for its affordability, offering robust features at a competitive price point, along with responsive customer support.
Cons:
- Some users have reported issues with billing and auto-renewal features, making the payment process frustrating.
- While customer support is responsive, users mention they sometimes need to follow up on tickets to get timely updates on their issues.
- For global customers, finding time zone or shipping address details can occasionally be cumbersome.
User’s Overall Experience:
Freshsales is widely praised for its ability to automate sales processes and provide a clear, visual pipeline for tracking deals. Users appreciate how it simplifies day-to-day sales activities while offering excellent customer support when needed. Though there are some concerns with billing and minor support issues, overall, Freshsales is a highly efficient CRM marketing software that is cost-effective and adaptable for businesses looking to streamline sales and customer management.
Conclusion
Choosing the right CRM marketing software is essential for businesses looking to enhance customer relationships, streamline workflows, and improve marketing efforts. Our in-depth analysis of the top 10 CRM marketing software solutions provides valuable insights into platforms that excel in key areas such as integration, automation, ease of use, and scalability. From industry-specific solutions like FluentCRM for WordPress to versatile platforms like Salesforce and HubSpot, businesses of all sizes can find a CRM tailored to their specific needs. By leveraging these powerful tools, companies can boost engagement, drive sales, and achieve long-term growth.
FAQs
What is CRM marketing software?
CRM marketing software combines customer relationship management with marketing automation tools to help businesses track customer interactions, run marketing campaigns, and streamline sales processes in one platform.
Which CRM is best for small businesses?
For small businesses, Jetpack CRM and Freshsales are popular choices due to their affordability, scalability, and easy integration with WordPress and Freshworks, respectively.
Can I integrate CRM software with other tools?
Yes, most CRM platforms like HubSpot, Omnisend, and Monday.com offer seamless integration with popular third-party tools such as Google Workspace, Slack, and Microsoft Teams to enhance collaboration and workflow efficiency.
What features should I look for in CRM marketing software?
Key features to consider include lead management, email and SMS automation, customizable workflows, AI-driven insights, integration capabilities, and scalability to suit your business growth.
Is CRM software expensive?
CRM software pricing varies based on the platform and features. Many platforms, like Jetpack CRM and FluentCRM, offer free or affordable plans, while others like HubSpot and Salesforce may have higher costs for premium features.
